National Health Partners (dba CARExpress Medical Benefits Network)
National Health Partners, Inc.
recognizes that our customers' privacy is important, and that our customers
have the right to know how we treat the information provided to us. If members
or group accounts have any questions about privacy that this policy does not
answer, please contact firstname.lastname@example.org
Information About Members/Customers
That CARExpress Gathers Or Tracks And What We Do With It
We do not gather or track any health
information about customers unless the customer tells us to. We ask for general
contact information (customer's name, address,date of birth, e-mail address,
telephone number, dependents name and date of birth) when a member enrolls. We
also ask members to send us periodic input on new products and services if they
choose to participate in one of our feedback surveys.
Member enrolment information is uploaded
to the national provider networks when necessary to allow providers to verify a
member's participation in CARExpress.
If you are a provider who wishes to
apply to one of our CARExpress networks, we also ask for your specialty and the
hospitals where you admit patients. When you contact us with a question
regarding a particular service we offer, we might pass your question on to one
of our regional representatives for that service, so the representative can
contact you on behalf of CARExpress.
When a member participates in one of our
feedback surveys, we may keep all or part of the responses in our database for
our quality improvement activities. If a member nominates a provider for
participation in our network, we ask for the employer's name or the name of our
client with whom the member has health coverage; however, this information is
If a member nominates a new provider, we
might provide information about your nomination to the provider if it might
help the provider to participate.
No Personal Health Information
Although CARExpress proveides access to
networks throughout the U.S., many of which involve personal health
information, CARExpress does not itself collect or store diagnostic, treatment,
or any other medical information about patient transactions or claims. Because
we do not conduct those services through our company, but instead contract with
fully licensed PPO providers to provide professional services to our customers,
the strong confidentiality protections we have in place for those services are
We Do Not Use "Cookies" To
Collect Information About You
We do not contract with any of the
Internet marketing or tracking companies that use "cookies" (small
text files that can be attached to a member's computer when a member is
visits has attached a cookie to the member's computer before the member visits
our site, we cannot prevent that cookie from continuing to track the member's
Internet use while the member visits our site.
Sharing of Information
Except as described above, we do not
share member or client information with anyone.
We do not gather information about a
member unless a member provides it to us voluntarily. Whenever we ask for
information about a member or prospective member, the individual always has the
option to withhold that information.
Any member may view and update or
request that we delete or deactivate the member's contact information in our
web site database in the following ways:
1. by using the contact us connection to
tell us of your requested change;
2. by reviewing and changing your information when we send a survey form or a
Third Party Disclaimer
any other web site you go to from this site, including those to which we have
provided links for your convenience. If you are concerned about or interested
in the privacy practices or policies of other web sites you visit, you may wish
to review their posted privacy statements and/or contact them directly with