Our Phone-a-Doctor Program is a non-emergency medical service
that allows members to consult with primary care physicians
by phone or video conference for diagnosing medical problems
and calling in prescriptions when appropriate. Physicians are available by phone or
video, 24 hours a day, 7 days a week.
When you call, a care
coordinator will answer your call/video and review your
medical issue. An account will be created to securely and confidentially
store your personal health information. The coordinator will then locate
a Doctor in your state and set up a call/video
conference with you, generally within an hour. If the Doctor prescribes
medication, a prescription will be submitted to your pharmacy.
Should you choose to have the consultation submitted to your
primary care physician, they will handle that as
Within 3 days of your consultation, a care coordinator will follow-up