How does CARExpress achieve savings on medical
services and products?
CARExpress links groups of consumers to obtain group discounts
on medical services. It negotiates discounts on its members' behalf
with health care providers, reducing the overall cost of medical
care for its members.
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Is
CARExpress an insurance program?
CARExpress is not
an insurance program. CARExpress is a health saving program that
discounts most all health costs without medical histories, physicals,
underwriting, waiting periods, or usage limits. In addition, CARExpress
membership includes all the members of the cardholder's household
at no extra cost.
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Who can apply for a CARExpress card?
Everyone is eligible to receive the CARExpress medical discount
card.
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Can
any member of my family use my CARExpress card, or do I need to
purchase a separate card for each family member?
One CARExpress card provides health savings for your entire household
(this includes your extended family if they reside at the same
address). Make sure to list all family members who will be utilizing
the CARExpress card in your Membership Application.
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How long will it take to receive my CARExpress
card?
You should receive your CARExpress card within 2 weeks of the
date you submit the on-line application.
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When will my CARExpress card be effective?
Your CARExpress card will be effective upon receipt, usually within
2 weeks of the date you submit your application.
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May I order an extra CARExpress card for my
spouse or child?
You may order additional CARExpress cards either on-line or by
contacting CARExpress Customer Service at 1-866-305-SAVE. To order
on-line, go to the Member area of our webpage, and follow the
ordering instructions. The additional cards will always show the
primary cardholder's name and account number; they will not be
customized with each family member's name.
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I submitted an application for a CARExpress
card over three weeks ago, but I haven't received it in the mail.
What should I do?
Send an e-mail to
customerservice@CARExpresshealth.com
or call Toll-Free at 1-866-305-SAVE to request information about
the status of your application. Please provide your name, social
security number, and the on-line verification code from your
application.
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Can groups (e.g. associations, companies) sign-up
for CARExpress services? Do groups have any unique privileges
in the CARExpress network?
Reduced membership fees may be negotiated for large groups of
CARExpress members. Contact a CARExpress marketing representative
for details at customerservice@CARExpresshealth.com
or call Toll-Free at 1-866-305-SAVE.
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How many of the nation's doctors and pharmacies
participate in the CARExpress network?
More than 72% of the nation's practicing doctors, and more than
90% of the nation's pharmacies participate in the CARExpress network.
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How are health care providers chosen for the
CARExpress network?
CARExpress carefully selects the health care providers within
its network. Providers have been chosen for their long-standing
excellence within their field. Each is prescreened and continually
monitored to meet strict credentials and licensing criteria and
is subject to ongoing professional review.
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Why would a medical provider participate
in the CARExpress program?
CARExpress offers the provider the benefit of new patients, the
ability to better serve the community, and reduced advertising
and marketing costs. Membership in the CARExpress network is mutually
beneficial to the provider and the CARExpress member.
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Will my doctor be familiar with the CARExpress
medical discount program?
Your doctor will be familiar with our national PPO networks, which
will be imprinted on your membership card. If your doctor has
any questions , simply ask him or her to contact Customer Service
at the number listed on the back of the CARExpress card.
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Are discounts the same at every physician,
clinic, hospital, etc. in the CARExpress network?
No, they are not. Costs vary depending on the service provided
and the geographical location where the service is rendered. Some
programs offer fixed fee discounts based on local retail rates
(i.e. dental fees vary by area of the country). Other programs,
like precription, have the same discount throught the entire country.
CARExpress has a specific discount for each procedure and
for each provider, so there is never any question about
how much you will save.
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Can I find out discounts on prescriptions
in advance?*****
If you would like to know the exact price of a specific drug,
please contact our customer service staff at
customerservice@CARExpresshealth.com
or 1-866-305-SAVE. You will need to provide the prescription
name, quantity (number of pills) and dosage (milligrams per
pill) to
our Customer Service Representative. All of this information
should be printed on your prescription bottle.
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What medications can be ordered through the
Mail Order Pharmacy?
Maintenance medications for which you have a regular, ongoing
prescription. You will save more if you have a prescription for
at least a three month supply. If you ask your doctor, he will
usually be able to provide you such a prescription.
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How do I locate a list of health care providers
in my area?
You may use the Provider Locator on our website to find a health
care provider in your area. Type in your Zip Code and choose a
category of medical service from the drop-down menu. You will
see a list of providers that meet these criteria.
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Is my doctor in the CARExpress network of
health care providers?
Use the Provider Locator on our website to determine whether your
doctor is part of the CARExpress network. Type in the doctor's
last name, and CARExpress will search its provider database for
your doctor.
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Can I nominate my local doctor or other provider
for the CARExpress network?
CARExpress members are always welcome to recommend providers to
the CARExpress network. Please use the Provider Referral Form
on our website or call a Customer Service Representative Toll-Free
at 1-866-305-SAVE, and we will contact your provider about joining
our network. It generally takes 2-3 months to credential, contract,
and enroll a new provider in the CARExpress network.
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What if I need to visit a doctor or have a
prescription filled while I am on vacation?
Simply present your CARExpress card at a participating provider,
and you will receive CARExpress discounts just as you would at
home. The CARExpress card is honored at more than 1,000,000 providers
nationwide. If you are planning a trip, it's a good idea to use
the Provider Locator in advance to determine providers in the
area you will be visiting.
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How do I take advantage of the CARExpress
discounts?
After you have received your CARExpress membership card, simply
present it to the participating provider. Your card identifies
you as a network member, and you will automatically receive the
discounts that have been negotiated for you.
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When do I receive the discount on medical
services and products?
CARExpress provides an immediate discount on medical services
and products. You never need to fill out any additional forms
or wait for reimbursement.
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What is the advantage of using the CARExpress
program in conjunction with insurance or Medicare?
CARExpress offers coverage on services that may not be covered
by insurance or Medicare (e.g. dental, pharmacy, vision, elective
surgery, etc.) and CARExpress does not impose restrictions for
age or pre-existent medical conditions. In addition, CARExpress
often provides a greater choice of providers.
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Are there any restrictions imposed for preexisting
medical conditions?
Unlike insurance, there are no restrictions on access to medical
services due to pre-existing conditions. CARExpress welcomes all
persons with uninsurable illnesses including terminal cancer,
AIDS, muscular dystrophy, and other catostrophic illnesses.
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Are there any age restrictions on the CARExpress
benefit program?
There are no age restrictions on the CARExpress benefit program.
CARExpress also has many specialty services for newborn babies,
children, and elderly persons.
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Is there a limit to the number of times I
may visit a CARExpress provider?
There is no limit to the amount of times you may visit a CARExpress
health care provider. We encourage you to use the card as often
as possible to maximize your savings.
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Whom should I contact if I move and need to
update my address in your records?
You may update your address on-line. Go to the Members area of
the website to access your secure account information or call
your customer service representative Toll-Free at 1-866-305-SAVE.
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How do I renew my membership?
You may renew your membership using the Membership Renewal Form
in the Member area of our webpage or by calling Toll-Free at 1-866-305-SAVE.
CARExpress will mail you a renewal notice approximately 30-45
days before your membership expires.
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How do I enroll if I don't want to sign up
with CARExpress over the Internet?
Internet enrollment is easy, quick, and secure, but many people
prefer more personal contact in the enrollment process. You can
simply fill out the enrollment form and mail or fax it to us or
call our toll-free number at 1-866-305-SAVE to speak directly
to a Customer Service Representative about the CARExpress card.
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What if I am dissatisfied with the CARExpress
card?
We hope that you will be completely satisfied with the CARExpress
medical benefit program. At any time you should have a problem
of any kind, just call our toll-free customer service Toll-Free
at 1-866-305-SAVE. If you find our services do not meet your
needs,
simply return your complete membership kit and card within 30
days of purchase. We will refund the cost of the program in
full.
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